Microsoft Teams Alone Isn’t a Phone System. Here’s What You’re Missing

Microsoft Teams has become the go‑to hub for modern teamwork and for good reason. It’s where people chat, meet, and collaborate every day.

But here’s what many businesses don’t realize until it’s too late:

Teams is great for talking to your team. It’s not so great for running your phone system.

If you’re relying on Teams alone for external calls, you’re likely running into limits: clunky workarounds, extra devices, missing features, and the occasional support headache.

That’s where UCeasy comes in. We connect Microsoft Teams to a real cloud phone system so you get the simplicity of Teams and the power of a business‑grade phone network.

➡️Let’s take a closer look at what you gain.

📱 Calling: From “Teams‑Only” to “Call Anyone, Anywhere”

What you get with Teams alone:

You can call anyone else on Teams—internally or externally. That works great… until you need to reach someone who isn’t. Then it’s app‑switching, number‑hunting, or grabbing a second device.

What you get with UCeasy:

A dial pad inside Teams that works just like a regular phone. Call mobiles, landlines, or toll‑free numbers all from the same interface you already use. No context switching. No friction. Just seamless calling, powered by your UCeasy voice plan.

🖥️ Devices: From “Buy New Hardware” to “Use What You Have”

With Teams alone:

Microsoft’s native calling plan requires Teams‑compatible phones. That means new hardware, new logins, and yet another device to manage.

With UCeasy:

Bring your own devices. Desk phones, softphones, mobile apps UCeasy connects them all as extensions in Teams. When a call comes in, every device rings at once. Answer on whichever is closest. Your Teams status updates automatically. No extra logins. No extra costs.

⚙️ Features: From “Basic” to “Business‑Grade”

With Teams alone:

You get voicemail, call transfer, and a basic auto attendant. But that attendant? One‑step transfers only. No nested menus. Limited flexibility for growing businesses.

With UCeasy:

Unlock enterprise‑grade features that scale with you:

• Multi‑level auto attendants
• Receptionist consoles for call screening
• Call center queues for busy seasons
• Mass alerts and notifications

Choose what you need, when you need it.

🧑‍💻 Support: From “Help Yourself” to “We’ve Got Your Back”

With Teams alone:

Run into trouble? You’re handed a knowledge base and an AI chatbot. Useful until you need a real person.

With UCeasy:

You get real‑human support. Our team knows telephony inside and out. When something breaks, we help you fix it—fast. Because downtime isn’t an option for small businesses.

✉️ Email: info@uceasy.ca