Through an intuitive web portal, users can manage call logs, voicemail, and personal settings, while enjoying advanced features like call forwarding, conferencing, screening, and blocking. Flexible options such as find-me/follow-me, hunt groups, simultaneous ring, and web phone ensure calls reach the right person every time. Add in an automated attendant, click-to-dial, customizable hold music/messages, and powerful add-ons, and you have a scalable solution built for productivity and growth.

Key capabilities include:

• Comprehensive Call Management — Forwarding, conferencing, screening, and blocking.

• Flexible Routing — Find-me/follow-me, hunt groups, and simultaneous ring.

• Multi-Device Access — Use desk phones, mobile apps, or web phone.

• Productivity Tools — Automated attendant, click-to-dial, and voicemail management.

• Customizable Experience — Music on hold, tailored messages, and optional add-ons.

UCeasy’s hosted Call Center solution empowers businesses to deliver exceptional customer experiences from anywhere. Handle calls, emails, SMS, chat, and social media in one unified platform, with powerful tools like dynamic IVR, customizable prompts, and real-time supervisor dashboards. Monitor performance, manage agents, and scale instantly to meet demand—whether for small teams or global operations. With flexible deployment, low overhead, and advanced reporting, your clients can serve their customers faster, smarter, and more efficiently.

Key capabilities include:

• Omnichannel Support — Handle calls, emails, SMS, live chat, and social media in one unified interface.

• Dynamic IVR & Prompts — Fully customizable menus to route customers efficiently.

• Real-Time Supervision — Monitor calls, whisper to agents, and barge in when needed.

• Scalability on Demand — Quickly add agents or capacity to meet peak demand.

• Advanced Reporting — Measure performance with in-depth analytics and dashboards.

Deliver crystal-clear voice and unmatched reliability with UCeasy’s SIP trunking service. Designed for businesses that want the flexibility of VoIP without the high costs, our SIP Business Lines integrate seamlessly with existing PBX or CRM systems. Enjoy features like instant scalability, advanced call routing, recording, and monitoring, plus built-in redundancy to ensure calls always go through. With pay-as-you-go pricing and no hardware limitations, clients can grow their communication capabilities without growing their budget.

Key capabilities include:

• Seamless Integration — Works with existing PBX and CRM platforms.

• Instant Scalability — Add channels in minutes without hardware changes.

• Advanced Call Features — Routing, recording, monitoring, and failover support.

• High Reliability — Built-in redundancy to maintain service during outages.

• Flexible Billing — Pay-as-you-go model with no hidden costs.

Say goodbye to fax machines and paper clutter with UCeasy’s secure, cloud-based eFax service. Users can send, receive, and sign faxes from any device—desktop, laptop, tablet, or smartphone—without software installation. Files are stored securely for up to one year, with encryption for privacy and compliance. Support for local or toll-free numbers, large file sending, and integration with existing workflows makes eFax an easy upgrade for modern business. It’s faxing reinvented for speed, security, and mobility.

Key capabilities include:

• Any Device Access — Send, receive, and sign faxes via desktop, tablet, or smartphone.

• No Software Required — Operates entirely in the cloud for effortless deployment.

• Secure Storage — Keep faxes encrypted and accessible for up to one year.

• Flexible Number Options — Use local or toll-free numbers.

• Large File Support — Transmit high-volume documents without limitations.