Empower Your Team: Introducing Our New Network Diagnostic Tool for Partners

In the fast-paced world of cloud communications, time is money—especially when it comes to troubleshooting. For our valued partners, identifying the root cause of a client’s VoIP issue can often feel like a game of “telephone” with IT departments and end-users, leading to frustration and wasted hours.

That’s why we are excited to announce the launch of our new Network Diagnostic Tool, now available in your reseller portal. This powerful, self-service feature is designed to give your technicians the upper hand, enabling them to troubleshoot common VoIP connectivity issues faster and more efficiently than ever before. It puts the power of network analysis directly in your hands.

Why This Tool is a Game-Changer for Your Business

The most significant growth opportunity for VoIP resellers lies beyond basic phone systems. As customer service becomes a key differentiator, your ability to provide a reliable, crystal-clear connection is paramount . Every “one-way audio” complaint or failed registration is a potential hit to your reputation.

Our new tool changes the game by allowing you to proactively identify and resolve issues before they become support tickets. It’s about streamlining your operations and delivering a superior experience to your clients.

Here’s how the tool helps you:

• Quickly Identify the Culprit: The tool runs a comprehensive suite of tests to check the critical path between the customer’s network and our Core infrastructure.

• Empower Your Team: All technicians in your organization have full visibility of every test run, allowing for seamless collaboration.

• Pinpoint Common Issues: Instantly detect problems like firewall misconfigurations, ISP-level issues (MTU, NAT), DNS propagation delays, and dreaded SIP ALG interference.

A Simple “Generate → Send → Run → Review” Workflow

We built this tool with your efficiency in mind. The process is incredibly straightforward:

1. Add Your Client: In your reseller Net-Tools Portal, create a new client profile with their details.

2. Select Tests: Choose the diagnostic checks you want to run from a comprehensive list (e.g., SIP Port Test, NAT Detection, MTU, etc.).

3. Generate & Send Link: The portal generates a unique link that you can send to your client via email or any other channel.

4. Client Runs the App: The client clicks the link, downloads, and runs the APP GUI on their local network.

5. Review Results: Once the test is complete, the results automatically appear in your Portal dashboard for review.

It’s that simple. This workflow empowers your clients to participate in the troubleshooting process without needing to understand the complex technical details.

Go Deeper with Syslog Capture & AI Analysis

For those complex cases where you need more than just a network test, the tool also includes an advanced Syslog Capture feature. This allows you to perform deep-dive analysis by capturing real-time Syslog messages directly from IP phones.

• What it does: Allows technicians to temporarily capture syslog messages from IP phones to see exactly what is happening on the device when a user reports an issue.

• How it works: You configure the phone to send its logs to the platform, where they can be viewed, filtered, and analyzed.

• The “AI” Advantage: The tool comes with an 🤖 AI Analysis feature that uses a local AI model to automatically interpret the captured logs, providing a diagnosis, root cause, and a clear recommendation on how to fix the issue .

This combination of automated network tests and deep-dive syslog analysis provides an unparalleled toolkit for resolving any VoIP challenge.

Get Started Today

The new Network Diagnostic Tool is now available in your reseller portal. This is more than just a new feature; it’s a powerful way to enhance your service delivery, reduce support costs, and delight your customers.

To get started, log in to your reseller Net-Tools Portal and explore the new Diagnostic section. Your feedback is crucial to us as we continue to develop and refine this tool, so we encourage you to explore and let us know your thoughts.

Ready to simplify your troubleshooting and deliver faster results to your clients? Contact us today to learn how the Network Diagnostic Tool can empower your team!

📞 Call us: (833) 382-3279

✉️ Email: info@uceasy.ca